![]() When a call is transferred into a parking space it automatically chooses the first available parking space. Once a call is placed into a parking space, you must dial the parking space 3-digit extension that it was placed into. This will automatically place a call into the first available parking space (P-701, P-702, etc.). Then tap the number-pad icon, then enter 700 followed by the pound sign ( # ). To park a call in progress, tap the three vertical dots, then tap Transfer call. The fundamentals are the same but the procedure is slightly different from a standard desk phone. To resume a call, tap the hold button again to resume the active call.Īctive calls can be placed into Park using the Zoiper Mobile application. When callers are placed on hold they will hear your organization's hold music. To place a call on hold tap the hold icon from the active call screen. Active HoldĪctive calls can be placed on hold and resumed when ready. To learn more about IVR-Preface view our HC Articles. ![]() ![]() To enable the IVR-Preface, tap the dial-pad then enter 4877, followed by tapping the phone icon. To access the General Voicemail box, tap the dial-pad then enter 7999, followed by tapping the phone icon.Įxample 3: Assume that you wish to enable a pre-recorded message that plays due to inclement weather for your customers or clients to inform them that the office location is closed. To call internally, tap the dial-pad then enter 101, followed by tapping the phone icon to initiate a call to Jane.Įxample 2: Assume that you wish to access the General Voicemail assigned extension number 999. Internal calling can be performed by following the steps outlined in Figure 1.1.Įxample 1: Assume that Jane Doe's extension number is 101. * The caller ID of the outbound call will show the respective business name as if you were calling from any given desk VoIP phone. Next, enter the 10-digit number you wish to call, followed by the tapping the phone icon. To make an outbound call, start by tapping the dial-pad, located at the bottom of the application. The caller ID of the outbound call will show the specific business name as if you were calling from any work extension. To make an outbound call, tap the dial-pad, then enter the 10-digit number you wish to call. Bear in mind, all functionality that is available with a traditional desk VoIP Phone is included with the Zoiper PRO mobile application. It is treated like any other extension within your organization (i.e., extension number, making outbound calls, checking voicemail). Zoiper is what is known as a softphone, it is an application or software that functions as a VoIP phone.
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